What are your office hours and how can you be reached?
We can be reached at 866.PRIDE.45 Mon - Fri 8:30AM to 9PM and Sat 10AM to 3PM (EST). You can also reach us, via email, anytime.

Do you offer 100% Money Back Guarantee?
Yes we offer 100% Money Back Guarantee on all printing not coinciding with your final proof approval.

What do you print?
We specialize in producing custom, full color printing media.....brochures, postcards, doorhangers, business cards and anything else full color. We are also highly proficient in producing more conventional business media, such as , letterhead, envelopes, presentation folders and more!

Will I receive the exact quantity I ordered?
Most of the time, we ship you slightly more than you ordered, free of charge. On occassion, we ship slightly fewer pieces than you ordered. Prinitng industry trade standards allow for underages/overages of up to 5%. If you need a quaranteed quantity, we recommend you order 5% over the minimum quantity you need.

Which paper stock will my print job be printed on?
We have several stocks available, depending on what you are ordering and what your needs are. The choice is yours. If you have a hard time making a selection, our specialist will assist you with stock and color selection for your printing project.

Can I get my print job in other sizes besides the ones listed?
Absolutely. For custom jobs we reommend you to contact us first and obtain a price quote for your print project.

How are refunds handled?
Please view our Terms and Conditions section to obtain refund and cancellation policy.

Is there a charge for cancelling an order already in production?
Please view our Terms and Conditions section to obtain refund and cancellation policy.

When can I expect my prints to arrive?
Turnaround on full color printing is usually 4-8 business days and stationery and commercial printing between 3-6 business days, after final proof approval. All orders are processed after approval of your final proof. We offer Rush Service on some products, at an additional cost.

How do I place my order?
For online orders, simply click the order link according to the quantities you want and you will be quided throughout the order process or you may call in your order, toll free, at 866. PRIDE.45 (866.774.3345). For all custom quoted items you will be instructed to submit your artwork accordingly.

How do I order multiple pieces?
To keep things simple, please place a separate order for each different printed piece you want produced. For example, if you want 3 different 11x17 brochures, please place 3 orders. Obviously, the price for 3,000 of one brochure is not the same as the price for 1,000 each of 3 different brochures.

How can I send my files?
You may send your files via e-mail, ftp (must have ftp client), by standard US Mail or a carrier of your choice (UPS, FedEX, etc.).

How do I place an order and have my graphic designer upload my files separately?
When you place your order, select the "I will be having someone else upload my files." option. The link beneath this option allows you to send an email to the person with your files, giving them both your order # and a link to the page they will use to upload your files. When you finish placing your order by clicking the "Send Order" button, you will receive a confirmation that includes your order Number. Give your designer your order number and have them upload the files from our File Upload page. Do not have them upload the files without your order number, or we may not be able to match them with your order.

How long does it take for me to get the proof of my job?
Once you have placed your order, you should get it within 2 business days after we receive your electronic files.

Is there an extra charge for bleeds?
No. Unlike many companies, all of our prices include full bleed, on full color projects, free of charge. Stationery projects may incur bleed charges. There are bleed charges on tradional stationery medial. Note: Bleeds should be 1/8" all around.

What forms of payment do you accept?
We accept MasterCard, Visa & American Express for all online orders. Normally all orders placed by phone are handled electronically (check by phone/fax). Or you may mail in your payment to:

UrbanPride45.net
45 Main Street, Suite #309
Brooklyn, NY 11201

Does your online store use SSL?
Absolutely!. Our stores are fully secured for your ultimate security. You can order in confidence with us.

Design/File Questions

Does White count as a printing color?
No. White is not counted as a printing color due to the fact that this is the color of the paper in most cases.

What is the difference between 'coated' and 'uncoated' stock?
Uncoated stock is a rough type of paper and is usually less expensive. Usually used for newspapers. Coated stock has a smooth, glossy finish and will produce sharper looking text and graphics. This stock is also more expensive.

What does 4 over 4 (4/4) mean?
4 over 4 means full color on the front and back side of your print job.

What is the difference between 'spot color' and 'full color process'?
Spot colors are individual colors that can be assigned PMS (Pantone Matching System) numbers. Full color process uses a blend of colors to create colors, such as photographs.

What are the most common paper stocks used for postcards?
The 3 most popular stocks are: #100lb cover c2s, coated on 2 sides (most popular) - #100lb c1s, coated on 1 side (great for postcard mailing) - and, #12pt c2s, coated on 2 sides.

What are standard sizes for postcards?
Standard postcard sizes are 4"x6", 5"x7" and 5.5"x8.5". These sizes are ideal if you intend to use your postcards for mailing campaigns.

What does 'camera-ready' mean?
This means that your files are ready to go to press without any alterations, to your files, by our staff.

What is the difference between 'full bleed' and 'color bleed'?
Full bleed is mostly used for full color processing. When ink appears to fall off the edges of your print project, this is considered a full bleed. A color bleed is when two or more colors are adjacent to one another. This is usually the case with corporate identity logos and images.

Can I send you documents created in MS Word or PowerPoint?
Absolutely! If you have created documents in Word or PowerPoint that contain photos, clip-art, or other color images, send them in. Same great service, same great pricing.

.What other file formats can you take?
We can take any Mac or PC version of Quark, Pagemaker, InDesign, CorelDRAW!, Illustrator, Photoshop, Freehand, Publisher, Word, PowerPoint, any file output as a PDF or listed on our File Formats page.

If I'm sending a Publisher file, should I compress it with "Pack and Go," or should I just send the normal *.pub file?
While we can work with either type, we prefer to get the normal, uncompressed file. Please do not use Publisher's "Pack and Go" feature. If you are sending Publisher files with linked graphics (generally NOT recommended in Publisher), please gather all the associated files into a single Zipped file, and send us that. Compressing files with Winzip or PK Zip (or StuffIt on the Mac) is also the preferred method for Quark, Pagemaker, Illustrator, InDesign or any file with linked graphics. If you are using a font that is not included with Publisher, please send it along with your Publisher file. You can either Zip them together, or upload the font as an additional file upload (or include it on cd or zip-disk if you are sending files via mail.)