Cancelled orders require compensation for incurred costs and related obligations at the time of cancellation. Due to the speed of our turnaround, you may only cancel a job the same business day you place your order. Due to the labor-intensive and custom nature of graphics files as they are processed with a printing order, UrbanPride45.net/Urban Dreams Design Studio will charge a non-refundable Cancellation Fee of a minimum of $39.50 (full color orders) and a minimum of $15.00 (stationery and business printing), for all cancelled orders. If, for any reason, you cancel your order with UrbanPride45.net/Urban Dreams Design Studio, before proof approval, we will refund the amount of your order, less any incurred changes and less the amount of the cancellation fee. Jobs that are released to planning will be considered in 'Productions' and not subject to cancellation. The Job will be printed and only the shipping charge may be credited.

Free Design Services

We offer 1 free design for all orders, with a minimum of 5,000 pieces. Our free design service assumes you know the general content and layout you have in mind for the design. Additional design services, besides the 1 free design, will incur an additional design fee ($100, includes 4 proofs). If your proofing process takes more than 4 proofs, an additional $60 will be added to your design fee.

Refunds (100% Money Back Gurantee)

If you are unsatisfied with your order from UrbanPride45.net/Urban Dreams Design Studio, please let us know. Contact our Customer Service Center at (866) PRIDE-45, Monday through Friday, 9AM-9PM EST, Sat. 10AM-3PM or e-mail us at custsvc@urbanpride45.net. We will make every effort to reprint the order to your satisfaction or issue a refund. A full refund will be issued for printed orders deemed unacceptable by the customer for any or all the following reasons:

PRINT QUALITY

PRODUCTS NOT MATERIALLY CONSISTENT WITH APPROVED HARD COPY PROOFS

Customers desiring a full credit due to customer dissatisfaction related to issues listed above must return the full quantity of the order in its original packaging to receive credit. Partial credits will not be issued. UrbanPride45.net/Urban Dreams Design Studio will make the final decision on all refunds.

Orders consistent with approved proof:

UrbanPride45.net/Urban Dreams Design Studio will not accept responsibility for orders that are printed in accordance with accepted proofs. If certain elements are deemed unacceptable in the final printed product (mis-spelled words, poor photography, etc.), but were approved by the customer, these orders will not be subject to refund.

Shortage Claims

In instances of product shortage claims, additional product to complete the order will be shipped within five (5) business days from the claim. Shortage claims are limited to 10 percent of the total quantity of the order.

Shortage claims due to non-delivery of the full quantity of boxes shipped will be replaced or refunded in measure of the non-received quantity.

Pricing and Products

UrbanPride45.net/Urban Dreams Design Studio reserves the right to adjust prices for any product or service at anytime, due to market standards. We also reserve the right to discontinue products at any time.

Sales Tax

UrbanPride45.net/Urban Dreams Design Studio is required by law to collect all applicable sales taxes for orders delivered to an address within the state of New York. Tax-exempt and resale customers must provide a New York State Tax Exempt Certificate for a refund of sales taxes.

Production schedule

Our production schedule is based on normal business days, weekends and National holidays are excluded. You may visit our website at any hour and place your order and/or send your art file. All orders/proofs received on weekends, holidays or after 12 noon eastern time will be processed on the next normal business day.

Turnaround

Full color projects are delivered 4-6 business days, after proof approval. Stationery projects are delivered 3-7 business days, after proof approval. We start counting the turnaround time when you send your order to press. If you order a hard copy proof, turnaround begins when we receive proof approval. Allow additonal business days for delivery based on the shipping methdod you selected.

Business days are Monday through Friday. Holidays, Saturday and Sunday do not count when calculating turnaround. Turnaround does not begin until acceptable artwork has been provided and proof has been approved. Please note that if we are unable to print your files because they do not conform to our file requirements, your job status will return to 'On Hold-Need Artwork' and your turnaround time will be reset.

Shipping Delays

UrnanPride45.net/Urban Dreams Design Studio or it's affiliated companies, does not assume responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time.

Delivery

Quoted turnaround times start when we verify your order, provided we have the necessary files and artwork needed to print your postcard, not from when the order is first submitted. Turnaround times vary and are not guaranteed. Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service and/or breakdown of equipment.

Quote Accuracy

Quotations/Proposals are based on the accuracy of the specifications provided by the customer. UrbanPride45.net/Urban Dreams Design Studio can re-quote a job at the time of submission if the said specifications have changed or does not conform to information on the original quote/proposal. Orders placed with UrbanPride45.net/Urban Dreams Design Studio are to the client's knowledge correct, and there are no conditions or agreements relating to the order which are not written or accompanying said order.

Rights to refuse service

For the protection of our employees and the general public, UrbanPride45.net/Urban Dreams Design Studio reserves the right to refuse to print or design any order we deem disrespectful or offensive.

Trademarks

Customer agrees that any trademarks or other protected name, image or design included in the customer's order for reproduction is being used with permission of the owner. To that end, the customer agrees to hold UrbanPride45.net/Urban Dreams Design Studio and it's affiliates harmless with regard to any action brought due to copyright infringement, including legal fees.

Indemnification

The customer wil indemnify and hold harmless the printer/designer, UrbanPride45.net/Urban Dreams Design Studio, from any and all loss, cost expense, and damages on any and all manner of claims, demands, actions and proceedings that may be institued against the printer on the grounds alledging that said printing violates any copyright or any proprietary right of any person. You certify that you own the rights to use the image(s) being reproduced on your order.

Limits of Liability

UrbanPride45.net/Urban Dreams Design Studio warrants that the work will conform to the instructions submitted by the customer. UrbanPride45.net/Urban Dreams Design Studios maximum liability, under any circumstance, will be limited to the amount of the customer's invoice.

Artwork Files

It is the client's responsibility to maintain a copy of the original computer files, artwork and transparencies. UrbanPride45.net/Urban Dreams Design Studio is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until we can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client supplied files are subject to addtional cost. UrbanPride45.net/Urban Dreams Design Studio does not archive your work for longer than it takes to produce the final product. Please save your work in a safe place!